Access to Arrow PSA is controlled by object persmissions and permisssion sets in Salesforce. The application comes with a standard Arrow PSA permission set that can be assigned to users……
Assign the standard Arrow PSA permission set.
Access to Arrow PSA is controlled by Permission Sets in Salesforce. After installation and assigning licenses to users’ permission sets should be added to the internal users that will access Arrow PSA.
- Navigate to Setup > Users | Permission Sets.
- Select the Arrow PSA permission set
- Click Manage Assignments
- Click Add Assignments
- Select the users that will access Arrow PSA. Click Assign.
- Click Done.
To customize permissions based on specific users simply clone the Arrow PSA permission set and adjust the individual object and field access.